Light My Bricks App Privacy Policy

Effective date: 28 October 2026

1. About this policy

This Privacy Policy explains how Light My Bricks Pty Ltd ("Light My Bricks", "we", "us" or "our") collects, uses, discloses and protects information when you use the Light My Bricks mobile application (the "App"), including its installation instructions and, where available, its use with a Halo Smart Hub.

This policy applies to information handled through the App. Our websites and online stores are governed by our general Privacy Policy and may be subject to additional terms.

2. Information we collect

Depending on the features you use, the App and its service providers may collect or process the following information.

Instructions, search and QR codes

When you browse or search the installation instructions, the App sends your search text and the guides you open to our help-center provider, HelpDocs, so that it can return results and content.

When you scan the QR code printed on a kit's box, the camera image is processed on your device. Only the link read from the code is sent to our servers to open the matching guide. Camera images are not stored or sent.

App updates and version checks

When the App starts, it checks our servers and Expo's update service for required versions and App updates. These checks include the App version, your device platform and a randomly generated installation identifier.

Technical account information

When you use the App with a Halo Smart Hub, the App automatically creates a pseudonymous technical account to connect your Halo Smart Hub to the supporting cloud service. This may include:

  • a randomly generated account identifier and authentication credential;
  • an identifier assigned by the cloud service;
  • a country or regional code derived from your device settings; and
  • the identifier and name of the technical home associated with your Halo Smart Hub.

The technical account is generally pseudonymous and is used to provide the App and Halo Smart Hub services rather than as a public user profile.

Halo Smart Hub and usage information

We may collect or process:

  • Halo Smart Hub, home and service identifiers and names;
  • registration, association, activation and connectivity information;
  • device settings, commands, status, usage and information reported by the Halo Smart Hub;
  • firmware and update information; and
  • information relating to setup, network changes, errors and device operation.

Wi-Fi and commissioning information

During initial setup or a later network change, the App provides the selected Wi-Fi network name, or SSID, and password to the Tuya Matter commissioning SDK so that the Halo Smart Hub can join that network.

Tuya's SDK and associated services may transmit, process or temporarily retain Wi-Fi credentials and related network information as part of commissioning, device activation, cloud association, security, fault diagnosis and service operation. Diagnostic records relating to a commissioning attempt may also be generated.

Light My Bricks and its service providers use Wi-Fi credentials and related network information only as reasonably necessary for commissioning, network configuration, security, troubleshooting and operation of the Halo Smart Hub service. We take reasonable steps to limit access to and retention of this information.

Mobile-device and diagnostic information

We and our service providers may collect:

  • device, operating-system and App information;
  • a randomly generated installation identifier;
  • language, locale, country or region;
  • network and connectivity information;
  • crash, error, performance and operational diagnostics; and
  • other technical context reasonably needed to provide, secure, support or improve the App and Halo Smart Hub service.

Feedback and support information

If you choose to submit feedback or request support, we collect the information you provide. This may include feedback text, your name and email address if you enter them, and attachments that you choose to submit.

3. How we use information

We use information to:

  • provide installation instructions, search results and the guides opened from QR codes;
  • deliver App updates and tell you when an update is required;
  • create and maintain the technical account required to operate the Halo Smart Hub service;
  • discover, commission and associate a Halo Smart Hub;
  • provide device controls, state synchronization and connectivity information;
  • carry out firmware checks and updates;
  • diagnose App, pairing, connectivity, firmware and operational failures;
  • secure the App, Halo Smart Hub and supporting services;
  • respond to feedback and support requests;
  • maintain and improve reliability and compatibility;
  • comply with legal obligations; and
  • establish, exercise or defend legal claims.

Where applicable law requires a legal basis, we process information as necessary to provide the requested service, for our legitimate interests in maintaining and securing the App and Halo Smart Hub, with your consent where requested, or to comply with applicable law.

4. Tuya cloud and SDK services

For Halo Smart Hub features, we use the Smart Life App SDK and associated services provided by Tuya Smart Inc. and its affiliated companies ("Tuya").

Tuya provides technology used for:

  • the pseudonymous technical account;
  • Matter commissioning and cloud association;
  • Halo Smart Hub registration and device management;
  • state synchronization and remote control;
  • connectivity monitoring;
  • firmware information and updates; and
  • technical diagnostics and support.

Information processed through this integration may include technical account identifiers, home and Halo Smart Hub information, device state and commands, firmware information, mobile-device information, diagnostic information, network identifiers and Wi-Fi credentials used during commissioning.

Tuya may share applicable information with its infrastructure, security, data-analysis and technical-support providers where necessary to provide or protect the service. Tuya's own processing practices are described in its SmartLife App SDK Privacy Policy.

Light My Bricks remains responsible for its use of the Tuya integration and for responding to privacy requests relating to the App. We do not disclaim responsibility merely because information is processed by Tuya or another service provider.

5. Error reporting and feedback through Sentry

We use Sentry, a service provided by Functional Software, Inc., to receive crash reports, operational diagnostics and feedback.

Information sent to Sentry may include:

  • crash and error information;
  • App and operating-system versions;
  • device model and technical environment;
  • a randomly generated installation identifier;
  • limited operational context relating to the failure; and
  • feedback, contact details and attachments that you choose to submit.

We use Sentry in a manner intended to limit diagnostic information to what is reasonably necessary for error monitoring, support, security and service improvement. The information available in a report may vary depending on the error, device, App version and features being used.

Sentry's practices are described in the Sentry Privacy Policy.

6. Other service providers

We also use the following providers to run the App:

  • HelpDocs, which hosts our installation instructions and processes searches and guide requests.
  • Expo (650 Industries, Inc.), which delivers App updates and receives the App version, device platform and a randomly generated installation identifier.
  • Google ML Kit, which reads QR codes on Android devices. Scanning happens on the device, but ML Kit sends Google limited technical information, such as device and App details, a randomly generated installation identifier and performance metrics.
  • YouTube and Vimeo, which serve videos embedded in some guides. These services load only when you view a guide with a video and may set their own cookies.

Each provider's own practices are described in its privacy policy.

7. Device permissions

The App may request the following permissions:

  • Camera: to scan the QR code on a kit's box and open its instructions. Images are processed on your device and are not stored or sent.
  • Bluetooth: to discover and communicate with a nearby Halo Smart Hub during setup.
  • Local network: to discover and communicate with devices on your network.
  • Location or nearby-device permission: where required by iOS or Android for Bluetooth discovery, Wi-Fi network identification or device commissioning.

We use location or nearby-device information for device discovery, commissioning, network identification, security and related App functionality. We do not use this information for third-party advertising or cross-app tracking.

You can revoke permissions through your device settings. Some features, such as QR code scanning, setup or connectivity, may stop working if a required permission is disabled.

8. When we disclose information

We may disclose information:

  • to Tuya, Sentry, HelpDocs, Expo, Google and other service providers that help us operate, secure and support the App and Halo Smart Hub;
  • to professional advisers, auditors, insurers and security specialists where reasonably necessary;
  • where required by law, court order or a lawful government request;
  • to investigate fraud, abuse, security incidents or violations of applicable terms;
  • to protect the rights, safety and property of users, Light My Bricks or others; or
  • as part of a merger, acquisition, financing, restructuring or sale of all or part of our business, subject to appropriate protections.

We do not sell App information. We do not use App information for third-party advertising or cross-app tracking, and we do not share it with data brokers.

9. Overseas processing

Light My Bricks is based in Australia. Tuya, Sentry, HelpDocs, Expo, Google and their service providers operate internationally, so information may be transferred to, stored in or accessed from countries outside Australia.

Depending on the service configuration and the support or infrastructure required, these countries may include Germany, the Netherlands, the United States, Singapore, India and China.

Privacy and government-access laws in those countries may differ from Australian law. We take reasonable steps to use service providers that apply contractual, organizational and technical safeguards to information they process.

Overseas processing does not remove Light My Bricks' responsibilities under applicable Australian privacy law.

10. Retention

We retain information only for as long as reasonably necessary to:

  • provide and maintain the App and Halo Smart Hub services;
  • maintain security, prevent abuse and investigate faults;
  • provide support;
  • comply with legal, accounting or regulatory obligations; and
  • resolve disputes or enforce agreements.

Retention periods depend on the type of information, its sensitivity and the reason it is required. When information is no longer required, we take reasonable steps to delete or de-identify it.

Some information may remain temporarily in protected backups, security records or service-provider systems until those records are overwritten or expire. Information required by law or reasonably necessary for security, fraud prevention or legal claims may be retained for a longer period.

11. Security

We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration and disclosure.

Our safeguards may include encryption, access controls, secure storage, data minimization, monitoring and contractual requirements for service providers, as appropriate to the information and risks involved.

No electronic transmission or storage system is completely secure. You should use a trusted Wi-Fi network, protect access to your mobile device and install relevant App, operating-system and Halo Smart Hub firmware updates.

12. Access, correction and deletion

Depending on applicable law, you may ask us to:

  • provide access to personal information we hold about you;
  • correct inaccurate or incomplete information;
  • delete information;
  • restrict or object to certain processing;
  • provide a portable copy of eligible information;
  • withdraw consent where processing is based on consent; or
  • explain how we handled a privacy request.

To delete feedback you have sent or diagnostic information associated with your installation of the App, email us at the address below. If you can, include the approximate date you sent the feedback and the email address you entered, if any.

When you use the App with a Halo Smart Hub, the App automatically creates a pseudonymous Tuya technical account. You can initiate deletion of that account and its associated cloud information using the deletion control in the App's settings. If you cannot access the App or the in-app request cannot be completed, contact us using the details below.

After an in-app deletion request is accepted, locally stored technical account credentials and home context are removed. Account deletion may affect access to Halo Smart Hubs associated with the account and may require them to be set up again.

Account deletion may involve a short cancellation period during which the request can be reversed if the same account is used again. After the cancellation process is completed, we and our service providers will delete or de-identify associated information that is no longer required, subject to technical limitations and any legal, security or dispute-related retention requirements.

Deleting the App from your device does not by itself delete an associated technical account or information already processed by cloud providers.

For a request made outside the App, we may need information sufficient to identify the relevant App installation or technical account and verify that the request is authorized. We will not ask for your Wi-Fi password.

13. Children

The App is not intended to collect personal information directly from children without appropriate involvement from a parent or guardian.

If a child uses the App to operate a Halo Smart Hub, a parent or guardian should supervise setup and the provision of network or support information. If you believe that a child has provided personal information without appropriate authorization, contact us so that we can investigate and take appropriate action.

14. Changes to this policy

We may update this Privacy Policy to reflect changes to the App, Halo Smart Hub services, service providers, legal requirements or our information-handling practices.

The current version will be published at https://www.lightmybricks.com/pages/app-privacy and will show its effective date. Publication at that page is our usual method of notifying you of changes, and you should review this policy periodically. Changes apply from the effective date shown. If applicable law requires a different form of notice or consent for a change, we will provide that notice or obtain that consent.

15. Contact and complaints

For privacy questions, requests or complaints, contact:

Privacy Compliance Officer
Light My Bricks Pty Ltd
Knoxfield, Victoria, Australia
Email: info@lightmybricks.com.au

Please describe your request and provide sufficient information for us to identify the relevant records. Do not send us your Wi-Fi password or other authentication credentials.

We will investigate privacy complaints and respond within a reasonable period. If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.