Customer Service 2.0
As you can see in one of the two videos attached, I had lighted up the Ferris wheel with your original kit. That was fine until I saw the demo video of 2.0. Had to have it in spite of the price. The biggest issue was the removal of the old lighting, including the power pack from the center, once again having to take the wheel apart. Compared to that, the new installation was a snap. Unfortunately, the new version worked intermittently and then not at all. What followed was a series of online chats and emails AND a prompt replacement of the revolving connecting cable (all the way from Australia.) Fantastic customer service!!! Hence the title of this review. Absolutely love the new lighting, although we soon disconnected the speaker. The short tune can only bear so many repetitions. Maybe soon that little card will be able to hold more data. Congratulations on a great design and great customer service.
Quality |
Rated 5 out of 5
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Design |
Rated 5 out of 5
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Ease of Use |
Rated 5 out of 5
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Customer Service |
Rated 5 out of 5
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